Updated: 16:02, Monday October 29, 2012
The smartphone revolution has driven a surge in complaints to the telco watchdog from thousands of exasperated consumers who are getting caught by hefty mobile bills.
Complaints about high mobile bills – including one man’s $12,500 debt – to the Telecommunications Industry Ombudsman (TIO) doubled in 2011/12, driving a nine per cent rise in mobile gripes.
Overall, telco complaints fell by two per cent to 193,702 but concerns about mobile phones made up two-thirds of them at 122,834, the TIO’s annual report says.
‘This year, we have seen far too often in literally tens of thousands of case, consumers who come to us frustrated, exhausted and emotional after being unable to resolve often very simple complaints with their service
Read full article: http://www.cbsnews.com/8301-250_162-57527605/romney-to-propose-new-sanctions-on-iran-new-help-for-syrian-rebels/
Source:
http://www.news.ezonearticle.com/2012/10/29/smartphones-drive-rise-in-mobile-gripes/
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