DJs customer service under fire

‘; var fr = document.getElementById(adID); setHash(fr, hash); fr.body = body; var doc = getFrameDocument(fr); doc.open(); doc.write(body); setTimeout(function() {closeDoc(getFrameDocument(document.getElementById(adID)))}, 2000); } function renderIJAd(holderID, adID, srcUrl, hash) { document.dcdAdsAA.push(holderID); setHash(document.getElementById(holderID), hash); document.write(” + ‘ript’); } function renderJAd(holderID, adID, srcUrl, hash) { document.dcdAdsAA.push(holderID); setHash(document.getElementById(holderID), hash); document.dcdAdsH.push(holderID); document.dcdAdsI.push(adID); document.dcdAdsU.push(srcUrl); } function er_showAd() { var regex = new RegExp(“externalReferrer=(.*?)(; |$)”, “gi”); var value = regex.exec(document.cookie); if (value value.length == 3) { var externalReferrer = value[1]; return (!FD.isInternalReferrer() || ((externalReferrer) (externalReferrer 0))); } return false; } function isHome() { var loc = “” + window.location; loc = loc.replace(“//”, “”); var tokens = loc.split(“/”); if (tokens.length == 1) { return true; } else if (tokens.length == 2) { if (tokens[1].trim().length == 0) { return true; } } return false; } function checkAds(checkStrings) { var cs = checkStrings.split(“,”); for (var i=0;i 0 cAd.innerHTML.indexOf(c)0) { document.dcdAdsAI.push(cAd.hash); cAd.style.display =’none’; } } } if (!ie) { for (var i=0;i 0 doc.body.innerHTML.indexOf(c)0) { document.dcdAdsAI.push(fr.hash); fr.style.display =’none’; } } } } } if (document.dcdAdsAI.length 0 || document.dcdAdsAG.length 0) { var pingServerParams = “i=”; var sep = “”; for (var i=0;i 0) { var pingServerUrl = “/action/pingServerAction?” + document.pingServerAdParams; var xmlHttp = null; try { xmlHttp = new XMLHttpRequest(); } catch(e) { try { xmlHttp = new ActiveXObject(“Microsoft.XMLHttp”); } catch(e) { xmlHttp = null; } } if (xmlHttp != null) { xmlHttp.open( “GET”, pingServerUrl, true); xmlHttp.send( null ); } } } function initAds(log) { for (var i=0;i 0) { doc.removeChild(doc.childNodes[0]); } doc.open(); var newBody = fr.body; newBody = newBody.replace(“;ord=”, “;ord=” + Math.floor(100000000*Math.random())); doc.write(newBody); document.dcdsAdsToClose.push(fr.id); } } else { var newSrc = fr.src; newSrc = newSrc.replace(“;ord=”, “;ord=” + Math.floor(100000000*Math.random())); fr.src = newSrc; } } } if (document.dcdsAdsToClose.length 0) { setTimeout(function() {closeOpenDocuments(document.dcdsAdsToClose)}, 500); } } }; var ie = isIE(); if(ie typeof String.prototype.trim !== ‘function’) { String.prototype.trim = function() { return this.replace(/^s+|s+$/g, ”); }; } document.dcdAdsH = new Array(); document.dcdAdsI = new Array(); document.dcdAdsU = new Array(); document.dcdAdsR = new Array(); document.dcdAdsEH = new Array(); document.dcdAdsE = new Array(); document.dcdAdsEC = new Array(); document.dcdAdsAA = new Array(); document.dcdAdsAI = new Array(); document.dcdAdsAG = new Array(); document.dcdAdsToClose = new Array(); document.igCount = 0; document.tCount = 0; var dcOrd = Math.floor(100000000*Math.random()); document.dcAdsCParams = “”; var savValue = getAdCookie(“sav”); if (savValue != null savValue.length 2) { document.dcAdsCParams = savValue + “;”; }

Brisbane Times

Breaking News Business

Date

November 23, 2012 – 11:35AM

15 reading now

AAP

Poor customer service at David Jones is causing as much angst among shareholders as the troubled retailer’s earnings woes.

Several David Jones shareholders used the retailer’s annual general meeting on Friday to complain about poor customer service at the department store chain.

Some linked poor customer service with the drop in the company’s profits.

“I suggest your profitability is down due to a total and utter lack of customer service in your shops,” shareholder Kevin Hughes told the meeting.

But chairman Bob Savage defended the retailer’s customer service, saying the company had recently increased staff numbers after realising they had cut back too much.

He said staff numbers were based on customer traffic volumes.

“We manage our customer service in relation to the volume of sales we expect at any one time,” he said.